Refund and Return Policy
If you are at all dissatisfied with your order, please email us at hello@emberglowgaming.com within 14 days of arrival for an exchange, replacement, or full return & refund!
EXCHANGES
For exchanges, please mail out your return item. After we receive the return package, we will go ahead and ship out your exchange. Alternatively, you can purchase the exchange item you want - we will mail that out immediately and then issue you a refund after we receive your first order item.
RETURNS & REFUNDS
We believe in our products and their quality. If you are not 100% satisfied with your order, you have 7 days from the day it arrived to return the product for a full refund.
All items need to be shipped back in the condition they arrived in, preferably in original packaging. If your item is damaged in return shipping, we may not be able to issue a refund. Please package items carefully.
We will notify you after we've received your return package and you will be refunded on your original payment method! Please remember it can take some time for your bank or credit card company to process the refund.
EU RIGHT OF WITHDRAWAL AND CANCELLATION TERMS
If you are an EU resident, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement communicated via email OR you may also use the electronic "EU CANCEL ORDER REQUEST" function located at the bottom of our website. If you use this electronic option, we will communicate to you an acknowledgment of receipt of such a withdrawal via email without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
RETURN OF GOODS
If you choose to exercise your right of return, goods must be sent back to us without undue delay, and not later than 14 days from the day on which you communicate your withdrawal from this contract to us.
PLEASE NOTE: You will have to bear the direct cost of returning the goods, unless you can provide photographic proof of shipping damage, or an error in your order as shipped.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you the cost of the item(s), less the shipping and handling costs associated with the return, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
